Be transparent and don’t patronize. Source: Harvard Business Review – Amol S. Navathe
Quick Takes on Uber, Apple/Qualcomm, Pinterest, Brexit, and More
Youngme, Felix, and Mihir offer short takes on six different topics, including: Uber’s S-1, Apple and Qualcomm settling their lawsuit, Pinterest’s prospects as a public company, Brexit, and the best TV shows about business. Source: Harvard Business Review –
How Digital Fulfillment Is Changing Manufacturing
It can vastly improve companies’ ability to understand and satisfy customer needs. Source: Harvard Business Review – Matthias Holweg
Make Customers Happier with Operational Transparency
Ryan Buell, associate professor at Harvard Business School, says the never-ending quest for operational efficiency is having unintended consequences. When customers don’t see the work that’s being done in back offices, offshore factories, and algorithms, they’re less satisfied with their purchases. Buell believes organizations should deliberately design windows into and out of operations. He says […]