Passengers on board an Alaska Airlines flight from Boston to Los Angeles ended up stranded until they finally reached their destination over a day later.
Those aboard from Alaska Airlines flight 1367 were supposed to endure a seven-hour cross-country flight to Los Angeles. However, that seven-hour flight ended up being a 30-hour experience.
— Malini Basu (@WFXTMalini) January 9, 2019
Passengers boarded the flight on Saturday evening and then sat on the plane for two hours before they finally took off. Then, about 90 minutes into the flight, there was an electrical issue.
An electrical smell from the cabin forced the plane to divert to the airport in Buffalo, N.Y.
Firefighters tried to track down where on board the smell was coming from once they landed. The passengers were forced to spend the night in the Buffalo airport, where some said they weren’t given food, and many said they weren’t able to sleep.
On Sunday morning, Alaska Airlines flew the passengers back to Boston, where the passengers’ odyssey had originally begun. There, the plane had to wait 90 minutes for a gate to open up before they arrived back at Logan Airport.
Passengers were rebooked on another flight to Los Angeles for that afternoon, and that flight too experienced trouble when it was delayed an hour.
After finally landing in Los Angeles, some passengers were given even more bad news - some checked bags did not make it on their new flight.
Alaska Airlines issued a statement regarding the ordeal.
“We clearly failed them at several points and we deeply regret the experience that left them stranded for hours without support or communication. That experience is not the Alaska way and does not reflect our values.”
That spokesperson also added that Alaska Airlines is conducting a full review of the situation.
Nightmare flight! @AlaskaAir flight 1367 from BOS to LAX took30 hours.Passengers boarded on Saturday 6p,then waited 2hours before take off.90 minutes in, they were diverted to Buffalo b/c of an electrical burning smell.They spent hours in a waiting area, &“got no info”.@boston25 pic.twitter.com/1F1Eo2sjEo
— Malini Basu (@WFXTMalini) January 8, 2019
© 2019 Cox Media Group.
Source: “Los Angeles” – Google News