Features, Retail, Chick-fil-A, Hospitality, Hollis Johnson, BI Photo, BI Select, Chick-fil-A HQ visit, Fast Food,

Chick-fil-A is dominating fast food while teaching workers to say ‘my pleasure’ and putting flowers on tables — here are 6 strategies the chain has used to become the most polite in the industry

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Hollis Johnson Chick-fil-A’s success is at least partially built on its reputation for hospitality and incredible service.  Quirks such as workers saying "my pleasure" instead of "you’re welcome," placing flowers on tables, and offering free food are all part of Chick-fil-A’s game plan.  Here are six ways that Chick-fil-A sets itself apart from the rest […]

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