BI Prime, Zendesk, Smooch, Tech M&A, Customer Service, ZEN

The CEO of $9.6 billion ZenDesk explains its acquisition of Smooch and how buying startups fits in with his plan to hit billions in revenue (ZEN)

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Zendesk $9.6 billion customer service tool Zendesk just bought Smooch, a tiny startup that lets customer service teams continue conversations across multiple different messaging platforms.  Zendesk and Smooch have partnered for a while, and new integrations will roll out over the next year. Zendesk CEO Mikkel Svane said Smooch is exactly the type of acquisition […]

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