How to check your Uber passenger rating, and improve it if it’s low

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UberCreative Lab / Shutterstock.com

  • Most people know that Uber drivers have ratings, but there’s also a way to check your own Uber passenger rating.
  • Uber customers can rate their drivers, and are scored by their drivers in return. 
  • Checking your Uber rating is a simple and straightforward procedure, but improving your score may be more difficult.
  • Visit Business Insider’s homepage for more stories.

If you live in a major city, chances are you rely on public transportation to get you where you need to go. Subways, trams, and even buses are fine, but if you’re in a hurry and prefer door-to-door service, Uber is a pretty good option. 

Available in more than 600 cities worldwide, Uber drivers will pick you up and drop you off from pretty much anywhere you need to go, and it’s super convenient. 

To improve the user experience, Uber utilizes a rating system for its drivers and its users, allowing you to score your driver’s performance with anywhere from one to five stars. Likewise, your driver can also give you a score, rating their experience taking you where you’re going. 

You rarely have to worry about your rating — unless it’s so low that drivers might hesitate to pick you up. In that case, it’s time to start improving your rating.

So how do you find out your Uber rating? And if your score is low for any reason, how do you improve it? While determining where you stand on Uber’s scoring system is easy, bringing your score up if it’s lower than you’d like can be more complicated. 

How to check your Uber passenger rating 

1. On your mobile device’s home screen, locate the Uber app icon and tap on it to open Uber. 

2. Once in the Uber app, tap on the menu bar which is represented by three horizontally stacked lines in the upper left-hand corner of your screen. 

3. Opening the menu will reveal a list of options with your name at the top. Just below your name is a number rating with a star next to it. This is your Uber rating. 

4. You can tap your rating to open a page that explains how the rating is calculated.

IMG_7606Jennifer Still/Business Insider

How to improve your Uber rating

While there’s no one way to bring your Uber rating up, there are some things you can do to increase your chances of getting a five-star rating from your driver. Here are a few suggestions, adapted from Uber. 

1. Show up on time. If you request a ride to pick you up ASAP, you should be outside and ready to go when your car arrives (barring inclement weather, of course). The driver doesn’t want to have to wait for you, so try to be as prompt as possible. 

2. Be nice. Even if you’re having a terrible day, that’s no reason to take it out on your driver. Being courteous, considerate, and polite will go a long way in getting you a good rating. 

3. Don’t leave your trash behind. If you have a quick snack or a bottle of water on the way to your destination, don’t leave your garbage in the back of your Uber driver’s car. Take your trash with you and treat their car with respect. 

4. Wear your seatbelt. Uber drivers can be fined for a passenger who doesn’t wear their seat belt. Not only is it the law, it’s important for your personal safety, so strap yourself in. 

5. Don’t slam the door. This is just common sense—there’s no reason to use brute force when closing your driver’s door. Many Uber drivers use their own personal vehicles to work, so be respectful of their property.

6. Tip well. If your Uber driver got you to your destination safely and comfortably, they’ll probably enjoy a nice tip for their efforts — and you’ll pretty much guarantee yourself a good rating. 

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Source: Business Insider – feedback@businessinsider.com (Jennifer Still)

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