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- Observant retail employees know how to identify potential shoplifters.
- Most stores have policies barring employees from directly confronting suspected thieves, but that doesn’t mean that workers won’t notice certain red flags.
- From clothing choices to a lack of eye contact, here’s what employees said they immediately notice about customers.
Retail employees know that there’s no one type of shoplifter.
One Target employee told Business Insider that their store has been targeted by everyone from "drug users to moms who are bored."
"In some cases parents have used their children to help them," the employee said. "It’s so sad."
Still, when it comes to sizing up potential shoplifters, retail employees tend to notice a few things about customers from the second they walk into the store.
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Most retailers employ loss-prevention officers to deal with theft, and other employees are typically barred from confronting suspected thieves.
But that doesn’t mean that these employees don’t keep an eye out for certain behaviors. Business Insider spoke to a number of retail employees about what tends to immediately raise their suspicions when it comes to customers:
Here’s what they had to say:
Employees told Business Insider that potential thieves often comport themselves in a specific way, although the behavior can vary based on the individual shoplifter.
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Some shoplifters often try "harder than normal to blend in," one Target employee said, adding that retail employees with a "trained eye" can usually pick up on this subtle "forced relaxation."
Vera Petrunina/Shutterstock
A different Target employee said that other shoplifters exude anxiety, walking "in a hurry, head down, trying to avoid any kind of eye contact."
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See the rest of the story at Business Insider
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Source: Business Insider – feedback@businessinsider.com (Áine Cain)